logo waht new

Accessibility

This accessibility statement applies to the Worcestershire Acute Trust website.

This website is run by Midlands and Lancashire Commissioning Support Unit (MLCSU). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email: This email address is being protected from spambots. You need JavaScript enabled to view it.

call: 01905 760453

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Worcestershire Acute Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Whilst Worcestershire Acute Hospitals NHS Trust strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader. 

We’ve assessed the burden of retrospectively making our older PDFs and Word documents that are no longer being updated accessible and fixing the issues with navigating the forms using a keyboard, and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. Where documents are no longer in active use, or no longer being updated, there is a high cost in terms of employee hours to convert. These documents are part of the public record, but no longer represent the current position, and interest is limited.

Our assessment of the burden of making these PDFs into accessible HTML formats is that:

  • There are more than 1,000 historic documents created by the organisation
  • each document would require a number of hours of work to be recreated in a fully accessible version (estimated based on experience of converting the active documents at between 2 and 30 hours per document)
  • many of the documents contain complex elements which are difficult to retrospectively convert, such as detailed tables, graphs and diagrams

Other factors also relevant to this decision are that:

  • interest in these documents is low – few people access them
  • Of the documents we are proposing would represent a disproportionate burden, requests for additionally accessible versions are rare
  • We will always assist with accessible versions on request

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

By April 2021 we intend to have completed the process of converting PDFs and word documents still in active use into accessible web formats.

Any new PDFs or Word documents we publish will meet accessibility standards.

From external websites 

Some parts of this site link to or use content provided by other websites and we cannot guarantee that these resources are fully accessible. 

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 17.09.2020. It was last reviewed on 17.09.2020.

This website was last tested on 01.07.2020. The test was carried out by MLCSU.

We have tested the homepage, content pages and custom pages (searches, custom functionality) by doing the below:

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Listen to this site 

This website is now speech-enabled, which means that you can download free software onto your personal computer and have the site read aloud to you.

The free software is called browsealoud, and is used on over 2000 websites in the UK and USA. Browsealoud is a Windows browser plug-in designed for use with Internet Explorer 4 upwards or Netscape Navigator. If you install the browsealoud pluginonto your PC, you can have the web pages on this website read to you (and other sites that are speech-enabled).

Why speech enable our website?

Speech enabling our website provides an additional way of accessing our content for people who find it hard to read. This includes those with dyslexia or learning difficulties, those for whom English is not their first language, or anyone with a mild visual impairment. It is not designed to replace other screen readers.

What is browsealoud?

Browsealoud is a solution that allows you to have website content read to you. As you move the cursor over text, it is spoken aloud. Browsealoud is free to download and you have control over the voice, word pronunciations and speech highlighting.

How does it work?

You download a free, small browser plug-in. Once the plug-in has been installed, content on this site can be spoken aloud.

Does it work on all pages?

Browsealoud will read every webpage on our site. It can also read pdfs in Adobe Reader Version 6.0 onwards. This meets the World Wide Web Consortium's (W3C's) Level A guidelines for accessibility.

Can I customise browsealoud?

Yes. Once plugged in, look for the browsealoud icon in your system tray, which is usually at the bottom right hand corner of your screen (beside the system clock). Right click on the icon and choose 'open browsealoud settings' from the menu. The speech tab on the settings window enables you to choose a male or female voice, and change the speed, pitch and volume of the reader. To read the entire page from where your cursor points, check the 'Continue reading from pointer' box. Otherwise Browsealoud will only read the individual sentences you point to.

For further help and assistance with the Browsealoud product take a look at the Browsealoud FAQs on their website.

Downloading browsealoud

Click on the image below and you will be taken to an external site where you will find full instructions to carry out the download and installation. A browsealoud icon will be placed in your system tray which is at the bottom right of your browser.